Returns

Returns Policy

Effective Date: [Insert Date]

This Returns Policy applies to purchases made via https://the-lair.co.uk, operated by The Lair, trading as TL Computer Systems Wales Ltd, registered in England and Wales (Company No. 4561221), with a registered office at 40 Holton Road, Barry, CF63 4HD.

1. Your Right to Cancel

If you are a consumer, you have the right to cancel your order within 14 calendar days under the Consumer Contracts Regulations 2013. The cancellation period begins the day after you (or someone you nominate) receive the goods.

To cancel, you must notify us clearly in writing by email or post. You may use the model cancellation form below, though it is not required.

Model Cancellation Form
To: The Lair, 40 Holton Road, Barry, CF63 4HD
Email: sales@tlsystems.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Ordered on [insert date] / Received on [insert date]
Name: [Your Name]
Address: [Your Address]
Signature (if printed and posted):
Date:

2. Refunds and Reimbursements

Upon cancellation, we will reimburse all payments received from you, including standard delivery costs (excluding any additional charges for upgraded delivery services).

Refunds will be processed:

  • Within 14 days of receiving the returned goods, or
  • Within 14 days of receiving evidence that the goods have been returned — whichever is earlier.

Refunds will be issued using the same payment method you used for the original transaction.

3. Returning Goods

You must return items within 14 days of notifying us of your intention to cancel. Unless the goods are faulty or sent in error, you are responsible for return postage costs.


The Lair
40 Holton Road
Barry
CF63 4HD

4. Condition of Returned Goods

To receive a full refund, items must be returned in their original, unopened packaging and in resaleable condition. We cannot accept:

  • Items that have been opened, used, painted, or assembled;
  • Collectibles or boxed items with broken seals or damage;
  • Digital products where downloads or activation has commenced.

5. Faulty, Damaged or Incorrect Items

If your order is faulty, damaged or not as described, please contact us within 30 days of receipt. We will arrange a replacement, refund, or repair as appropriate and cover the cost of return postage if applicable.

6. Exclusions

We are unable to accept returns for:

  • Digital goods once downloaded or activated;
  • Sealed audio, video, or software items that have been unsealed;
  • Custom or personalised products.

7. Contact Us

If you have any questions about returns or cancellations, please contact us: